Effective Date: 26th of November 2024
At Pinchandlove, your privacy and trust are of utmost importance. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make purchases through our platform. It also covers how we use cookies to enhance your user experience.
1. Information We Collect
We may collect personal information when you visit our website, register an account, place an order, or sign up for our newsletters. This information may include:
- Personal Identification Information: Name, email address, phone number, billing and shipping address, payment information.
- Non-personal Identification Information: Browser type, IP address, referring/exit pages, date and time of visit.
2. How We Use Your Information
We use your information to:
- Process orders and fulfill your purchase requests.
- Send order updates, newsletters, and promotional offers (if you opt-in).
- Improve the functionality and usability of our website.
- Respond to customer service inquiries.
- Comply with legal obligations.
3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. A cookie is a small file that is stored on your device, helping us remember your preferences and actions on the site. We use cookies for the following purposes:
- Essential cookies: These are required for the website to function properly.
- Performance cookies: These help us understand how visitors use our site, so we can improve its performance.
- Targeting cookies: These allow us to deliver targeted advertising based on your interests.
You can choose to disable cookies in your browser settings, but this may affect the performance and functionality of our site.
4. Third-Party Services
We may share your information with third-party service providers for the following purposes:
- Payment processing
- Shipping and delivery services
- Email marketing services
- Advertising and analytics
These third parties are required to protect your information and use it only for the purposes for which it was shared.
5. How We Protect Your Data
We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request to update or correct inaccurate information.
- Deletion: You can request to delete your personal data, subject to applicable legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails.
7. Changes to This Policy
We reserve the right to update or modify this Privacy and Cookie Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns regarding this Privacy and Cookie Policy, please contact us at: [email protected]
By continuing to use our website, you consent to our collection and use of your information as outlined in this policy.